Shipping & Delivery

Shipping times, costs, and delivery help

See what to expect after ordering, including U.S. delivery, international shipping, customs, and backorders.

1Most orders ship quickly

2U.S. shipping is free

3Tracking arrives by email

4International delivery takes longer

United States

Domestic shipping

Current estimates come from the Shipping Policies page, last updated May 2026.

FreeShipping on all U.S. order sizes, including Alaska and Hawaii.

USPS Ground AdvantageThe current standard domestic shipping method.

3 to 5 business daysEstimated delivery after the order ships.

Monday to SaturdayRegular fulfillment schedule, excluding closures and holidays.

Order processing

When your order is expected to ship

Most orders placed before noon MST on a regular business day ship the same day. Orders placed after noon, on Saturday afternoon, or before a closure normally ship on the next available business day.

Track My Order Read the Full Shipping Policy

Holiday or severe-weather delays: Processing and carrier movement can take longer during peak seasons, postal holidays, and major weather events.

International orders

Allow two to four weeks for delivery

International orders currently ship through GlobalPost. Delivery commonly takes two to four weeks, but customs and carrier delays can extend that estimate.

Customs responsibility: The customer is responsible for import taxes, duties, customs fees, local purchase limits, and confirming that each product can be imported into the destination country.

International rates

Current base shipping charges

Rates are calculated at checkout and include an additional $5 for each supplement.

Canada: $19.99Base rate, plus $5 per supplement.

Europe & UK: $24.99Base rate, plus $5 per supplement.

Australia: $29.99Base rate, plus $5 per supplement.

Everywhere else: $24.99Base rate, plus $5 per supplement.

International shipping charges are non-refundable. If a package is refused, restricted, detained, or returned, product-only refund rules may apply and shipping, duties, and taxes may be deducted.

Backorders

If one item is not available

The current shipping policy offers three possible next steps.

Wait for restockCustomer Support provides the current estimated availability.

Split the shipmentAvailable products can ship first when a split shipment is arranged.

Refund the itemRequest a refund for the backordered item before it ships.

Common questions

Shipping FAQ

When will my order ship?

Most orders placed before noon MST on a regular business day ship the same day. Orders placed later, on Saturday afternoon, or before a closure normally ship on the next available business day.

When is an international package considered lost?

The current Shipping Policies page asks customers to allow 60 working days from the shipment date before an international package is processed as lost.

What happens if the shipping address is wrong?

Contact us immediately. If the order has already shipped, changes may no longer be possible. Packages returned because of an incorrect or undeliverable address may be refunded minus applicable shipping costs.

Can you mark an international package as a gift?

No. The package must accurately list the product name, quantity, and purchase price in accordance with international shipping rules.

What if tracking says delivered but I cannot find the package?

Check the mailbox, porch, side doors, household members, and nearby neighbors. Then contact the carrier and Customer Support with your order number and tracking information.

Customer support