Supplement Policies (Returns/Refunds, Shipping, Costs & More)

Please read through this information prior to your purchase of supplements. 

We strive to do our best to provide you with the best customer service experience. If you ever have any questions or concerns please reach out to us and we will do our best to help you. We believe that as we treat our customers fairly that they will, in turn, treat us fairly. 

We understanding that finding the right products to support your health can take time and an element of trial and error. 

If you feel that you are experiencing a negative side effect or adverse reaction which you believe are a result of our supplement then please reach out to us and we can attempt to help you (though we cannot be held liable for them). We recommend that you seek the guidance of a medical professional prior to using any supplement and for help determining which products and doses are safe/suitable for you to use. 

Is There a Return Policy for Supplement Purchases?

We stand behind our 30-day money-back guarantee

If you don't love your supplement you can return the supplement to us for a free return/refund. 

You have 30 days after delivery of your product (based on the tracking #) to ask for a refund, requests outside of this timeline are not accepted

There is no charge for returning your supplement but you will be responsible for return shipping costs back to our facility. 

Restart Medical is not responsible for lost or stolen return packages. We recommend that you ensure your return package and obtain a tracking number. 

To initiate your return please confirm that it is within the 30 day period, once you have confirmed that you can reach out to us at [email protected] to approve the return process. 

Returns sent to us which are not approved first will not be accepted.

Once your item is received please allow us 2 business days to process your refund. You should then receive your money within 2-3 business days depending on what form of payment you used to purchase (some vendors are faster than others). 

Refunds provided amount to only the price of the product on your original order and do not include coupons/discounts used at the time of the purchase. 

To initiate this process you can reach out to us via email at [email protected] 

Please ensure that your shipping address is correct when you checkout as we cannot be held responsible for undeliverable items that occur due to an incorrect address. At the time of checkout please double check your shipping address as we operate under the assumption that this address is correct (even if it is different from your billing information)

If your product is returned to us due to an incorrect or undeliverable address then we will provide a full refund for the product minus the cost of shipping. 

*Note: We do not accept returns for empty bottles within the 30 day time-frame.

When Will I Get my Supplement?

Shipments are shipped out within 24 hours of purchase (unless you purchase on the weekend). Shipments are sent out each day (including Saturday) but orders received on late Saturday or Sunday will be sent out on Monday. 

The free shipping option will be sent via USPS first class mail. 

You can upgrade to USPS priority mail which guarantees delivery within 3 days after shipping if you prefer at checkout. 

All supplements are shipped from Arizona so if you order from the East Coast it may take 3 days to reach you. 

Orders to the west coast will arrive much faster due to their proximity to Arizona. 

You can read more about shipping information here

How Long Until my Shipment Arrives?

Shipments typically take 1-3 days to arrive so please plan accordingly. All products are shipped via USPS first class mail by default unless you upgrade to priority mail at checkout. 

You will receive an "Order Complete" email when your shipment has been shipped along with a tracking # so that you can track your package. 

We ship from Arizona so purchases on the west coast will arrive much faster than those made in the midwest/east coast. 

In the event of a delayed delivery please email us and we can provide further help!

What if my Product Comes Damaged? 

If your product comes damaged please reach out to us at [email protected] and we will happily send you out another product or refund your purchase at our expense! We stand by our products 100%. 

What if I receive the wrong product or supplement? 

If you receive the wrong product please reach out to us and we will happily ship you out the correct item!

We may ask that you return the incorrect item to us and if we do we will provide you with a prepaid return label. 

Do you Ship Internationally?

Yes!

We now ship internationally to all countries. 

Shipping is based on your location and all international shipments are sent via USPS international shipping. 

The price for shipping is all based on what USPS charges us (we don't mark up shipping costs). 

Please note that it can take up to 2-3 weeks for you to receive your shipment if you choose this option. Please also be aware that we are not responsible for shipments that are held up or lost in customs. 

Please check with your country and customs prior to ordering! 

If you refuse your product and it gets returned to us we will only be able to refund the full price of the supplement (minus the original shipping charges). 

How do you deal with Backorders?

We do our best to avoid backorders but they do occasionally happen (we apologize for that!). 

Before you purchase a product you will be shown if it is on backorder or not. 

We will do our best to ship out your supplement which is on backorder as soon as possible. 

If you have ordered multiple supplements we will ship out what we have available and ship out your backordered supplement when it arrives. 

You can find an update on when we expect our backordered products to be back in stock on the product page at the top. 

Terms & Conditions

Please find more information in our terms and conditions here

NSF Certification and Quality Standards

Please read more about our quality control measures and what makes our products great here

How do I contact you?

We can be contacted via email at [email protected] or via phone (480) 331-9431.

This post was most recently updated on June 14th, 2019

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