Supplement Policies
Returns, refunds, swaps, and order policies
The important answer comes first: you have 60 days from delivery to request a full refund or a full product swap.
Our guarantee
Choose a refund or a product swap
Contact Customer Support within 60 days of delivery. You do not need to explain why the product was not right for you.
Option 1
Full refundReturn the product and receive a full refund for the eligible product amount.Option 2
Full product swapChoose another product. We will ship it to you, and you may keep the original.Refund details
How a refund works
- Contact us within 60 days of the delivery date shown by tracking.
- Wait for approval and return instructions before mailing the product.
- Return the product to the address provided by Customer Support.
- We process the eligible refund after the return is received.
Product swap details
Try a product that may fit you better
Tell us which product you would like instead. We will ship the replacement, and you may keep the original product. If you are unsure what to choose, tell us what you hoped the original product would help with and our team can point you to the right information.
Special order situations
Damaged, incorrect, bundled, or repeated returns
Shipping and delivery
Separate shipping policies apply
Domestic and international shipping charges, delivery estimates, customs responsibilities, incorrect-address rules, and backorders are covered on the Shipping Policy page.
Common questions
Supplement policy FAQ
When does the 60-day period begin?
It begins on the delivery date shown by your package tracking.
Do I return the product for a swap?
No. For an approved product swap, you may keep the original product while we ship the replacement.
Do I need approval before mailing a return?
Yes. Contact Customer Support first so we can confirm the order and provide the correct instructions.
Does the guarantee apply to subscription orders?
Yes. Each eligible subscription shipment has the same 60-day guarantee. A refund does not automatically cancel future subscription orders, so manage the subscription separately in your account.
How long does the refund take?
We process the eligible refund after the return arrives. Your bank or payment provider may take additional business days to post it.
Customer support
Ready to start a return or swap?
Include your order number, product name, and the option you prefer.
Email Customer Support