Supplement Policies (Returns/Refunds, Shipping, Costs & More) - Dr. Westin Childs | Your #1 Resource for Weight Loss & Thyroid Management

Supplement Policies (Returns/Refunds, Shipping, Costs & More)

Please read through this information prior to your purchase of supplements. 

Is There a Return Policy for Supplement Purchases?

We stand behind our 30 day money-back guarantee

If you don't love your supplement you can return the supplement to us for a free return/refund. 

You have 30 days after the time of your purchase and after delivery (based on the tracking #) to ask for a refund, requests outside of this timeline are not accepted

There is no charge for returning your supplement but you will be responsible for return shipping costs back to our facility. 

All returns/refunds should be sent to the following address:

Attention Returns Department

Dr. Westin Childs

534 S 107th St

Mesa, AZ 85208

Once your item is received please allow us 2 business days to process your refund. You should then receive your money within 2-3 business days. 

To initiate this process you can reach out to us via email at [email protected] or via phone at (480) 331-9431. 

For any other questions please email us here at [email protected]

When Will I Get my Supplement?

Shipments are shipped out within 24 hours of purchase (unless you purchase on the weekend). Shipments are sent out each day (including Saturday) but orders received on late Saturday or Sunday will be sent out on Monday. 

The free shipping option will be sent via USPS first class mail. 

You can upgrade to USPS priority mail which guarantees delivery within 3 days after shipping if you prefer at checkout. 

All supplements are shipped from Arizona so if you order from the East Coast it may take 3 days to reach you. 

Orders to the west coast will arrive much faster due to their proximity to Arizona. 

How Long Until my Shipment Arrives?

Shipments take 1-3 days to arrive so please plan accordingly and are shipped via USPS first class/priority mail.

You will receive a "Order Complete" email when your shipment has been shipped along with a tracking # so that you can track your package. 

We ship from Arizona so purchases on the west coast will arrive much faster than those made in the midwest/east coast. 

In the event of a delayed delivery please email us and we can provide further help!

What if my Product Comes Damaged? 

If your product comes damaged please reach out to us at [email protected] and we will happily send you out another product or refund your purchase at our expense. 

Do you Ship Internationally?

Currently we only ship to Canada for a flat rate shipping price. 

We are working on adding more international locations this year. 

Terms & Conditions

Please find more information in our terms and conditions here