Please read through this information prior to your purchase of supplements.
We strive to do our best to provide you with the best customer service experience. If you ever have any questions or concerns please reach out to us and we will do our best to help you. We believe that as we treat our customers fairly that they will, in turn, treat us fairly.
We understand that finding the right products to support your health can take time and an element of trial and error.
If you feel that you are experiencing a negative side effect or adverse reaction which you believe is a result of our supplement then please reach out to us and we can attempt to help you (though we cannot be held liable for them). We recommend that you seek the guidance of a medical professional prior to using any supplement and for help determining which products and doses are safe/suitable for you to use.
Is There a Return Policy for Supplement Purchases?
We stand behind our 60-day money-back guarantee.
If you don’t love your supplement you can return the supplement to us for a free return/refund.
You have 60 days after delivery of your product (based on the tracking #) to ask for a refund, requests outside of this timeline are not accepted.
There is no charge for returning your supplement but you will be responsible for return shipping costs back to our facility.
Restart Medical LLC is not responsible for lost or stolen return packages. We recommend that you insure your return package and obtain a tracking number.
To initiate your return please confirm that it is within the 60-day period, once you have confirmed that you can reach out to us at email@example.com to approve the return process.
Returns sent to us which are not approved first will not be accepted.
Once your item is received please allow us 2-5 business days to process your refund. You should then receive your money within 2-3 business days depending on what form of payment you used to purchase (some vendors are faster than others).
Refunds provided amount to only the price of the product on your original order and do not include coupons/discounts used at the time of the purchase.
To initiate this process you can reach out to us via email at firstname.lastname@example.org.
Please ensure that your shipping address is correct when you checkout as we cannot be held responsible for undeliverable items that occur due to an incorrect address. At the time of checkout please double-check your shipping address as we operate under the assumption that this address is correct (even if it is different from your billing information).
If your product is returned to us due to an incorrect or undeliverable address then we will provide a full refund for the product minus the cost of shipping.
Where Will My Refund Be Processed?
Refunds can only be processed via the payment method used at the time of checkout.
If we are unable to process your refund to the card or processor used at the time of checkout (for any reason), you will be provided with a store credit equal to the amount of the purchase price.
Partial Returns of Supplement Bundles
Our supplement bundles come with a built-in 10% discount on the regular price of each supplement.
If you return a portion of any bundle then you lose this 10% discount and you will pay the full price of any remaining supplement that was purchased in the bundle.
This will be reflected in your refund price and will be automatically calculated at the time of return.
Supplement bundles include:
- The Hashimoto’s Bundle
- The Hypothyroid Bundle
- The Thyroidectomy & RAI Bundle
- The Hyperthyroid Bundle
- The Weight Loss Bundle
Returning the Same Supplement More than Once
Please note that a request to return the same supplement more than one time will be denied.
This policy is in place to prevent fraud on our end and to prevent someone from purchasing and refunding the same product over and over again.
This policy does not apply to first-time orders in which you may have ordered more than one of the same product.
When Will I Get my Supplement?
Most people receive their packages within 3-5 business days from their order date.
We do our best to process orders very quickly and we ship out 6 days a week so orders are typically processed within 24 hours.
We can’t guarantee delivery times but most people are surprised at how quickly they receive their package!
You can read more about shipping information here.
How Long Until my Shipment Arrives?
Shipments typically take 3-5 business days to arrive so please plan accordingly.
You will receive an “Order Complete” email when your shipment has been shipped along with a tracking # so that you can track your package. If you didn’t receive this confirmation email you can always reach out to us at email@example.com and we can manually send it over to you.
Reasons for not receiving the shipping confirmation email include typos in your email address when your order was placed, or the message being sent to your spam/promotions folder.
Rarely, you may find that your package gets delayed due to unforeseen circumstances. This is uncommon but we’ve had issues like tropical storms, sub-zero temperatures, massive demand during the holidays, and so on impacting the delivery of our orders.
In the event of a delayed delivery please email us and we can provide further help!
What if my Product Comes Damaged?
If your product comes damaged please reach out to us at firstname.lastname@example.org and we will happily send you out another product or refund your purchase at our expense! We stand by our products 100%.
What if I receive the wrong product or supplement?
If you receive the wrong product please reach out to us and we will happily ship you the correct item!
We may ask that you return the incorrect item to us and if we do we will provide you with a prepaid return label.
Do you Ship Internationally?
Yes! We ship internationally to all countries.
International orders are sent via USPS as first class international or priority mail international.
You can qualify for free shipping on your international order if your shopping cart exceeds $250 USD.
If your cart is less than $250 then shipping charges are based on weight and the distance they must travel. Our API will provide you with the cost of shipping at checkout.
Most international orders are received within 2-4 weeks of shipment but sometimes they can be delayed by customs which may prolong the delivery time.
Please also be aware that we are not responsible for shipments that are held up or lost in customs.
Due to current global conflicts, we are seeing delays in international shipping times with packages taking up to 6 weeks to arrive and up to 8 weeks in some cases.
Please check with your country and customs prior to ordering!
If your package is refused or unclaimed and gets returned to us we will only be able to refund the full price of the supplement (minus the original shipping charges).
We consider international packages to be lost if they are not delivered within 8 weeks from their shipment date. If your package hasn’t been delivered within this timeframe please reach out to us and we can either reship the product/package at no extra charge or provide you with a full refund.
How do you deal with Backorders?
We do our best to avoid backorders but they do occasionally happen (we apologize for that!).
Before you purchase a product you will be shown if it is on backorder or not.
We will do our best to ship out your supplement which is on backorder as soon as possible.
If you have ordered multiple supplements we will ship out what we have available and ship out your back ordered supplement when it arrives.
You can find an update on when we expect our back ordered products to be back in stock on the product page at the top.
Terms & Conditions
NSF Certification and Quality Standards
Please read more about our quality control measures and what makes our products great here.
How do I contact you?
We can be contacted via email at email@example.com or via phone at (480) 331-9431.