Supplement Policies (Returns/Refunds, Shipping, Costs & More) - Dr. Westin Childs | Thyroid & Health Supplements That Work

Supplement Policies (Returns/Refunds, Shipping, Costs & More)

Please read through this information prior to your purchase of supplements. 

Is There a Return Policy for Supplement Purchases?

We stand behind our 30 day money-back guarantee

If you don't love your supplement you can return the supplement to us for a free return/refund. 

You have 30 days after the time of your purchase and after delivery (based on the tracking #) to ask for a refund, requests outside of this timeline are not accepted

There is no charge for returning your supplement but you will be responsible for return shipping costs back to our facility. 

To initiate your return please confirm that it is within the 30 day period, once you have confirmed that you can reach out to us at [email protected] to approve the return process. 

Returns sent which are not approved will not be accepted.

Once your item is received please allow us 2 business days to process your refund. You should then receive your money within 2-3 business days. 

To initiate this process you can reach out to us via email at [email protected] 

Please ensure that your shipping address is correct when you checkout as we cannot be held responsible for undeliverable items that occur due to an incorrect address. At the time of checkout you input your address and we operate under the assumption that this address is correct (even if it is different from your billing information)

When Will I Get my Supplement?

Shipments are shipped out within 24 hours of purchase (unless you purchase on the weekend). Shipments are sent out each day (including Saturday) but orders received on late Saturday or Sunday will be sent out on Monday. 

The free shipping option will be sent via USPS first class mail. 

You can upgrade to USPS priority mail which guarantees delivery within 3 days after shipping if you prefer at checkout. 

All supplements are shipped from Arizona so if you order from the East Coast it may take 3 days to reach you. 

Orders to the west coast will arrive much faster due to their proximity to Arizona. 

How Long Until my Shipment Arrives?

Shipments take 1-3 days to arrive so please plan accordingly and are shipped via USPS first class/priority mail.

You will receive a "Order Complete" email when your shipment has been shipped along with a tracking # so that you can track your package. 

We ship from Arizona so purchases on the west coast will arrive much faster than those made in the midwest/east coast. 

In the event of a delayed delivery please email us and we can provide further help!

What if my Product Comes Damaged? 

If your product comes damaged please reach out to us at [email protected] and we will happily send you out another product or refund your purchase at our expense! We stand by our products 100%. 

Do you Ship Internationally?

Yes!

We now ship internationally to all countries. 

Shipping is based off of your location and all international shipments are sent via USPS international shipping. 

The price for shipping is all based on what USPS charges us (we don't mark up shipping costs). 

Please note that it can take up to 2-3 weeks for you to receive your shipment if you choose this option. Please also be aware that we are not responsible for shipments that are held up or lost in customs. 

Please check with your country and customs prior to ordering! 

How do you deal with Backorders?

We do our best to avoid backorders but they do occasionally happen (we apologize for that!). 

Before you purchase a product you will be shown if it is on backorder or not. 

We will do our best to ship out your supplement which is on backorder as soon as possible. 

If you have ordered multiple supplements we will ship out what we have available and ship out your backordered supplement when it arrives. 

You can find an update on when we expect our backordered products to be back in stock on the product page at the top. 

Terms & Conditions

Please find more information in our terms and conditions here

How do I contact you?

We can be contacted via email at [email protected] or via phone (480) 331-9431.