Orders & Tracking

Find your order and track your package

Use the tracking page for a quick status check, or sign in to see your complete order history.

1Open order tracking

2Enter the requested order details

3Review the latest carrier update

4Contact us if something looks wrong

Fastest option

Open Track Your Order

Use the order information requested on the tracking page. You can also sign in to My Account to see all orders connected to your account.

Track My Order View My Orders

Where is my order number? Look for the Dr. Westin Childs order confirmation sent after checkout. Also check spam and promotions.

Inside My Account

Select Orders for your complete order history

Orders shows purchases connected to the email address on your account. Select an individual order to review its status and details.

Dr. Westin Childs My Account dashboard with Orders in the account menu — Select Orders from the account menu or choose the My Orders card on the dashboard.

Current shipping expectations

What happens after you order

These times come from the current Shipping Policies page, last updated May 2026.

Before noon MSTMost regular business-day orders ship the same day.

3 to 5 business daysEstimated U.S. delivery after shipment.

USPS Ground AdvantageThe current standard domestic shipping method.

Free U.S. shippingApplies to all domestic orders, including Alaska and Hawaii.

Read Shipping Policies

Tracking problems

Check the latest carrier scan before contacting us

Carrier scans can appear late or remain unchanged between facilities. Review the latest event and estimated delivery date, then allow the published delivery window to pass unless the tracking reports an address problem, damage, or delivery exception.

Marked delivered but not there? Check the mailbox, porch, side doors, household members, and nearby neighbors. Then contact the carrier and Customer Support with your order number.

Common questions

Order FAQ

I did not receive a shipping email.

Check spam and promotions first. A typo in the email address can also prevent delivery. If you still cannot find it, contact us and include your order number or the name used at checkout.

My tracking has not moved. What should I do?

Carrier scans can be delayed. Review the latest tracking details and allow the published delivery window to pass. Contact us if the package remains stuck or the tracking information appears incorrect.

My order contains a backordered item.

The current shipping policy allows you to wait for restock, arrange a split shipment, or request a refund for the backordered item before it ships. Check your email for the options offered for your order.

Can I change my shipping address after ordering?

Customer support