The 60-Day Guarantee
I’ve said it before, and I’ll say it again:
I’m a big believer in supplements as a way to help improve symptom control and quality of life.
It’s easy for me to say something like this because I use supplements every day and I’ve experienced huge changes in how I feel as a result.
Having said that, I understand that not everyone has the same beliefs or even the same experience.
For some people, using supplements is uncharted territory. They can be expensive, confusing, and it can feel like a risk to give them a try.
If you’re hesitant to pull the trigger, let me give you a guarantee that may change your mind:
Every single one of my supplements is backed by a 60-day money-back guarantee. You can send back your supplements for any reason within 60 days and receive a full refund.
Why do I offer this guarantee?
Because I stand behind the quality of every product I make. Every supplement is produced in an FDA-registered, NSF GMP-certified facility and independently verified by ISO-accredited third-party laboratories before it ships. My formulations are grounded in published clinical research, and I’ve been formulating specifically for thyroid patients since 2016.
When you combine rigorous manufacturing standards with research-backed formulations, I’m confident my supplements will deliver. But if they don’t work for you, the guarantee means you’re never at risk.
More than 100,000 customers have trusted Dr. Westin Childs supplements, and our low return rate reflects that confidence.
My supplements either work and help you feel better, or you get your money back.
How the Return & Refund Process Works
We make the return process simple and easy. If you need help with a return, here’s how it works:
Step 1. Email our support team at hello@restartmed.com.
Step 2. We’ll confirm your order is within the 60-day return window and provide return instructions.
Step 3. Send back your supplement (or let us know if the bottles are empty; we can process it without a return shipment).
Step 4. Receive a full refund within 3 business days of receiving your return.
Frequently Asked Questions
Why Is The Return Window 60 days?
The return window is set at 60 days because that’s how long it takes on average for thyroid and weight loss supplements to take effect.
It takes roughly 6 weeks for thyroid hormones to reach a new steady state in the blood when a health protocol is started (this applies to both supplements and medications).
Likewise, it can take several weeks for the scale to respond to weight loss supplements when you take into account their effect on both muscle mass and fat mass.
For this reason, our return window is set at 60 days to allow you to give our products and supplements enough time to really start working.
What if my bottles are empty?
No problem! Even if your bottles are empty, you can still receive a refund as long as you are within 60 days of purchase.
Just let the team know they are empty, and they will be able to process your refund without the need to send back the empty bottle.
How quickly do you process returns?
Once we receive your return, we will process your refund within 2-3 business days.
When your return is processed, you will receive an email letting you know.
Please be aware that it can take several business days for the refund to post to your account, depending on the form of payment you used at checkout.
Can I substitute my supplement for another if I don’t want to return it?
Absolutely!
In fact, this is something that we frequently recommend.
Sometimes, making the switch to another one of our supplements makes all the difference.
If the supplement you ordered didn’t do the job you wanted, just let us know, and we can exchange it for another one.
Do you provide return labels for returns?
We do not provide return labels for returns.
Where do I send my return?
You can send your return to this address:
Attn: Returns at Dr. Westin Childs
10423 E. Naranja Ave
Mesa, AZ 85209
When does the 60-day window start?
The 60-day return window starts the day that you receive your supplement as indicated on your package tracking link.
What makes you confident enough to offer a 60-day guarantee?
Every lot is manufactured in an FDA-registered, NSF GMP-certified facility and tested by ISO-accredited laboratories for purity, potency, and contaminants, including heavy metals, microbials, and allergens.
My formulations are designed by a Doctor of Osteopathic Medicine (D.O.) and are based on published clinical research with a focus on thyroid health and weight management.
Does the guarantee apply to subscription orders?
Yes. The 60-day money-back guarantee applies to both one-time purchases and subscription orders. If you’re on a subscription and decide a supplement isn’t right for you, reach out within 60 days of receiving your shipment, and we’ll process your refund.
You can also pause or cancel your subscription at any time from your account dashboard.
Can I return multiple products from the same order?
Yes. If you ordered multiple supplements and want to return some or all of them, the 60-day guarantee applies to each product in your order.
Just let our team know which products you’d like to return when you email us.
Last reviewed: April 2026