Shipping Policy
Shipping policy
Processing times, delivery estimates, international rates, and the important rules for receiving your order.
Processing and U.S. delivery
What to expect
- Orders are fulfilled Monday through Saturday.
- Most in-stock orders placed before noon MST ship the same day.
- Orders placed later, on Saturday afternoon, or before a closure ship the next available fulfillment day.
- Standard shipping is free within the United States and Puerto Rico.
- Most U.S. orders arrive 3 to 5 business days after shipment.
International shipping
Current rates
International shipping is based on the destination and the number of products in the order. The amount shown at checkout is the final charge.
Available international destinations: Canada, United Kingdom, Australia, New Zealand, Cayman Islands, Czech Republic, Denmark, France, Germany, Ireland, Spain, and Switzerland.
International delivery usually takes 2 to 4 weeks. Customs and carrier delays can make delivery take longer. International shipping charges are non-refundable.
International order responsibilities
Customs and import rules
- The customer is responsible for import taxes, duties, customs fees, local purchase limits, and confirming that each product may be imported.
- We must accurately declare the product name, quantity, and purchase price. We cannot mark an order as a gift.
- If a package is refused, detained, or returned because of customs, an incorrect address, or unpaid fees, original shipping, duty, and tax charges are not refundable.
- An international shipment is not treated as lost until 60 working days have passed from the shipment date.
Address problems and backorders
Contact us as soon as possible
If an address is incorrect, contact Customer Support immediately. Once an order ships, an address change may no longer be possible.
If an item is on backorder, the available options may include waiting for restock, arranging a split shipment, or requesting a refund for that item before it ships.
Customer support
Have a shipping question?
Send us your order number and the issue you need help with.
Email Customer Support