How can we help you?
Frequently Asked Questions
Delivery and Orders
Yes! If you live in the United States then your order will be shipped for free regardless of order size.
Why? Because I hate paying shipping fees and I don’t want you to pay them either.
The only exception to this rule is for international orders. We charge shipping on these orders because it can be difficult to get products to certain countries.
Orders placed in the United States typically arrive within 3 to 5 business days. Rarely, orders can take up to 7 business days to arrive.
International orders take longer but are usually delivered within 2 to 4 weeks. Rarely, international orders may take up to 6-8 weeks to be delivered depending on global events.
If you catch it before we ship it out please let us know and we can adjust your address! If your package has been shipped already, don’t worry.
Just give us an updated address and we will re-ship out your package to the correct address.
Ordering online should not be stressful so don’t stress about making any mistakes. We got you covered.
Yes! You should receive an email confirming that your order has been shipped. This email will contain a link that you can use to track your package.
If you lose this or can’t find it, for whatever reason, just reach out to us via email and we can resend it to you.
We will do our best to ship out your entire order in one package when possible. Sometimes we need to split your order either because a product is on backorder or because we think splitting your order will result in you getting your products faster.
Don’t worry though! We will make sure that you get all of the products that you ordered. If you don’t get your full order within 1-2 days please reach out to us and we can help you out.
It’s simple! You can return any product purchased from us, for whatever reason, within 60 days of when it was received.
We don’t make you jump through hoops or play games to get your refund, either. Just reach out to us via email and we will give you the information you need.
Some products may need to be shipped back to us and others may not, it depends on the order and the circumstance but either way, you will get a refund if you aren’t 100% satisfied with your purchase!
It’s not uncommon for some orders to be marked as “delivered” even though they are 1-2 days away from actually being delivered.
If you see that your package was “delivered” but it wasn’t, don’t worry! Please allow 1-2 business days for it to arrive.
99% of the time it will show up 🙂 If you are one of the 1% where it doesn’t, we will take care of you and re-ship out your package.
It depends on which country you live in! Some countries require different fees or taxes to get goods into their country. We completely cover the cost of shipping when we ship out an international shipment but we don’t know if/when these extra charges will be added on.
Because of this, I recommend that you check with the customs department of your country before ordering so you aren’t hit with any surprises!
Yes! We ship to most countries. All international shipments are sent out via USPS international first-class and international priority mail.
At this time we do not ship to the following countries: India, Malaysia, Nigeria, Saudi Arabia, South Africa, and the UAE.
We’ve had issues with customers receiving orders from these countries which is why we no longer ship to them.
For orders sent out via USPS, once they arrive in your target country they are handed off to your local post office for final delivery to your address.
We are happy to ship to all countries but not all countries are happy to receive our products!
The following countries may cause issues so please beware if you live in any of them: Mexico, Germany, Austria, Norway, and Sweden.
General
We do not have any auto-ship programs! Any order that you place is only a one-time order.
We may add subscribe and save to some products in the future but you will never be forced into an automatic payment option.
At this time we do not have any samples to provide! We are working on providing some samples but don’t have any plans for the immediate future.
In the meantime, you can take advantage of our 60-day money-back guarantee! Either my products will work for you and you will feel better or they won’t and you can get your money back.
It’s the next best thing to free samples.
Whenever possible, I do my best to formulate my supplements with as few binders as possible.
When that isn’t possible, I use fillers that I know won’t cause any problems for thyroid patients.
If you are using any of my supplements then you can sleep well knowing that I’ve taken precautions to ensure that my supplements have been designed for your specific needs.
Currently, I am in the process of removing magnesium stearate from all of my supplements in favor of a non-GMO rice hull concentrate.
There are no studies that show that magnesium stearate can cause problems but there are a handful of thyroid patients who report problems with it which is why we are making the change.
Great observation!
Right now we are in a transition phase.
If you’ve been around for a while then you will know that I previously had a lot of different products that were pretty generic.
They were very high quality, but they were still generic.
This year I decided to make the switch and focus solely on supplements that are designed specifically for thyroid patients.
So instead of a general probiotic, I wanted to make the perfect probiotic for thyroid patients.
Instead of having a general protein powder, I wanted to make the perfect protein powder for thyroid patients.
All of the changes you are about to see coming out are helping us to get to that goal.
The focus of all of my supplements going forward will be on thyroid health and weight loss.
I’m not practicing anymore so that is not an option! If that ever changes I will send out an email to my mailing list, though.
You can sign up to receive that update by downloading any of my free resources on this page.
Usually not. All of our orders are automatically pushed to be fulfilled but if you need to make any changes please email us and we will work to help you out!
We have a free rewards program that you can sign up for either when you purchase or without purchasing here.
This rewards program provides you with a 5% cashback discount that can be applied to future orders.
Periodically, we also have bonus reward points on certain items/products. Sign up for our email list to be notified when these products go on double rewards!
Double rewards allow you to get up to a 10% cashback discount in the form of reward points on subsequent purchases.
This program is 100% free to sign up for.
Yes! If you love the idea of helping people feel better and sharing our products then our affiliate program would be a great option for you!
Our affiliate program allows you to generate a 10% commission whenever you recommend our products to others.
You can apply for our affiliate program here.
If approved, you will receive a special link to share with friends, family, and followers. If anyone uses that link to purchase within 30 days, you will receive credit for the purchase.
You will also receive a special $10 off coupon that you can share with others as well.
If you have the desire to help people feel better while recommending amazing products then apply here!
Yes! We have a wholesale option available for licensed healthcare practitioners, business store owners, and businesses with brick-and-mortar locations.
Our wholesale program allows providers to purchase our supplements for resale in their clinic.
Wholesalers receive up to 40% off MSRP.
Licensed health practitioners that can apply include physicians, chiropractors, health coaches, pharmacists, acupuncturists, nurse practitioners, and physician assistants.
You can apply to become a wholesaler here. Our team will verify every applicant to the wholesale program.
And don’t worry, if you don’t qualify for a wholesale account you can still become an affiliate.
You bet they are!
We third-party test every single batch and lot of our supplements for mold, heavy metals, toxins, bacteria, and yeast.
This third-party testing ensures that you get the best possible product and makes sure that our manufacturers aren’t cutting any corners (they wouldn’t dream of doing that but it never hurts to double-check!).
You can bet that most supplement companies do not third-party test their supplements because it costs extra so if it isn’t explicitly stated, assume it’s not happening.
Unfortunately, we don’t have any specific recommendations but Dr. Childs has created this resource which was specifically designed to help people locate knowledgable physicians near them.
Supplements
Yes! Each product has a product video (created by me) directly on that product page.
This video outlines exactly what is in the supplement and how it works for your body.
You will also find a TON of additional information about each product there including a comprehensive FAQ.
The short answer is probably, the long answer is you will need to check with your doctor.
I design my products with both efficacy and safety in mind but I can’t account for every medical condition out there.
It’s best to check with your doctor if you have an uncommon illness/condition.
You can also email us and we can let you know if anyone else has tried our products in a similar situation but this information is purely educational and should NOT be taken as medical advice.
Always double-check with your doctor when in doubt!
A few of my products contain ingredients that should not be used in pregnancy. These include ingredients like Vitamin A and ashwagandha.
There’s a lot of conflicting information about natural ingredients and how they impact pregnancy so it’s best to always touch base with your ob/gyn or midwife before using any supplement/product.
I can tell you that many pregnant women have used my products over the years without any issue but always run it by your doctor first!
Most of my products can be safely used while breastfeeding but please check with your doctor about your specific situation before using any over-the-counter supplement.
Believe it or not, we do get this question from time to time!
It should go without saying but in case it’s not obvious, this is not a scam.
I’ve been around the internet for coming up on 8 years and over this time I’ve produced over 500 videos (available on youtube), hundreds of podcast episodes, and have written over 500 articles (totaling over 1 million words).
During this time we’ve processed over 100,000 supplement orders to over 80,000 people.
You can find over 10,000 reviews of my supplements on my website and on Amazon.com.
We also have a generous 60-day return policy and are responsive to emails and text messages. Our turnaround time is around 1-2 business days in regards to emails.
If this doesn’t convince you that this isn’t a scam then I’m not sure what will!
Yes! All of my products are designed to be used with one another.
There is some overlap in terms of ingredients on some products, though, so if you have any specific questions please reach out to us via email at he***@********ed.com and we can help you out.
Yes! People who are post radioactive iodine ablation can still benefit from thyroid supplements!
Ohhh boy, this is a controversial one. The short answer is YES. Iodine is required for ALL human beings. There is no getting around this. You NEED iodine for thyroid hormone production and your body can’t create it.
Thousands of patients with Hashimoto’s have used my products with great success over the last 5 years.
My products are formulated to contain safe concentrations of iodine so as to prevent issues that may occur with larger doses.
All of our supplements are proudly manufactured in the USA and shipped from Mesa, Arizona.
It’s easy! You just navigate to the shop page.
Add whatever products you want to your cart.
Click on the checkout button on the cart page.
Input your information the checkout page.
And wait for your awesome supplements to arrive in the mail!
If you’d like to see a detailed guide that includes instructions and pictures on how to place an order, please see this page: https://www.restartmed.com/how-to-place-an-order/
We are the only supplier and manufacturer of our supplements so the only legitimate place to buy them online is through our website or on our Amazon store.
We also have a wholesale program that allows providers to sell our supplements in their offices (but they can’t sell them online).
Be aware that some people may try to re-sale our supplements online.
To avoid purchasing from non-approved sources, make sure you purchase our website directly from our website or from our amazon.com storefront.
You can find our Amazon branded storefront here.
Please note that not all of our supplements are available on Amazon, though.
At this time we do not have any plans to add any more of our supplements to Amazon.
Yes!
We do several things to ensure that our probiotics get to you safe and sound.
First:
we use heat-stable probiotics (up to 140 degrees) that do not require refrigeration.
And second:
Our probiotics are manufactured with a higher than labeled/stated probiotic count to ensure that you get the desired dosing.
All probiotics will undergo some degradation over time but we have taken steps to slow down this degradation to ensure you receive the benefits you are looking for.
No, and I wouldn’t ever make a guarantee about any therapy in medicine whether it is a supplement or a medication or otherwise!
I’ve treated hundreds of patients and the only constant thing I’ve found is that I can never predict how a person is going to respond to a medication or therapy.
Even if 99% of people lose weight on T3, for example, there will always be that one person who gains weight instead. This type of thing happens with ALL therapies.
Even though I am confident that my supplements work for most people, I would never say that they work for everyone who uses them.
If you take the reviews as a statistical analysis you can say that approximately 85-89% of people who use my supplements experience a positive outcome but that leaves around 10% who do not.
Because I can’t guarantee that my products will work for you, however, I have created a generous no questions asked return policy which you can use within 60 days of your purchase.
So while I can’t guarantee results at least I can guarantee a smooth return and refund process. Before you purchase, I would recommend you take a look at this page which contains ALL of the reviews on our products from ALL products.
Great question!
Our supplements may seem expensive when just looking at the price, but when you look at the ingredients and what you get, it makes a lot more sense why they are priced the way that they are.
Here are just a few ways we provide value with each bottle:
- Dr. Childs formulates every supplement with only the most bioavailable ingredients. These ingredients are much more expensive than standard versions but they provide better benefits and are highly absorbed. An example would be the use of pre-methylated b vitamins and folate in every formulation that has these ingredients but there are countless other examples.
- Most of our supplements provide a 60-day supply because this is the minimum amount of time required to see changes in thyroid function.
- We go above and beyond when it comes to testing and manufacturer requirements. Every single lot is third-party tested for purity, heavy metals, microbes, mold, and more.
- Dr. Childs formulates our supplements with therapeutic doses. This means our supplements contain enough ingredients to actually provide benefits.
- Several of our supplements contain trademarked ingredients that have documented studies showing their efficacy.
- We don’t cut corners when it comes to inactive fillers/ingredients/binders. We use cleaner, but more expensive alternatives.
We’ve had many people in the past try to re-create our supplements by individually purchasing the ingredients required and the price of this method is way more expensive than just purchasing our supplements.
We always recommend that you do your own research and come to your own conclusion but the reasons above reflect why our prices are the way that they are.
We are confident that as you spend time doing that research you will come to the conclusion that they provide value far above their stated price.
Yes! Not only do I use tested materials, I also go to great lengths to ensure that the final product you receive as the customer is not contaminated with heavy metals, microbes, or other impurities.
In regards to side effects, my supplements tend to be very well tolerated. Most people who use them experience only positive side effects.
Rarely, it can take people time to adjust to the doses and ingredients we use but this adjustment period usually only lasts about 5-7 days.
I always recommend checking out the more than 10,000 reviews left by other patients on my products if you ever have any questions about how you may react to them.
You will find a ton of helpful information in those reviews!
Yes! Each lot that is manufactured undergoes third-party testing in a laboratory to check for pathogens (bacteria, molds, etc.), heavy metals, and the ingredient profile.
This third-party testing ensures quality products and it ensures that you are getting what is on the label.
Yep! All of my products are produced in a GMP-compliant facility in Chandler, Arizona.
Not usually but it can happen.
Sometimes my supplements can be so effective that they impact your thyroid labs.
This is a GOOD thing, though! Naturally improving your thyroid lab tests means that the products are working.
Yes! But not at the same time.
I’ve designed all of my products to be used in conjunction with all prescription thyroid medications (even those with T3).
The key is to use my products at least 30-60 minutes AWAY from whenever you take your thyroid medication.
Doing this will ensure that you do not impact the absorption of your thyroid medication while still getting all of the benefits of my products.
Definitely! My products can still be used if you don’t have a thyroid.
Even without a thyroid you still need to focus on improving thyroid FUNCTION. The thyroid medication you are taking must still be converted in order to be used by the body.
Additionally, things like gut issues and inflammation can limit how effective your medication works.
Supplements targeting these areas may help the effectiveness of your medication.
Thyroid Daily Essentials does not contain vitamin K2 but you can find it in my Thyro ADK supplement which contains a combination of vitamins A, D, and K as K2.
The short answer is yes, the long answer is it depends.
We do our best to get our ingredients from the USA but it’s not always possible.
Some of the botanical (herb) ingredients that we use are not grown in the United States so these must be acquired from out of the country.
Every ingredient that is imported from another country undergoes testing when it first arrives for potency and then retesting by a third-party to ensure that it is free from contaminants, mold, bacteria, and heavy metals.
Yes! We have a great track record of success based on helping more than 70,000 thyroid patients to date.
Having said that, you should always have the right expectations when using treatments such as supplements.
Supplements, by their very name, are designed to help supplement other treatments and therapies that you are doing.
They should not be used in isolation and they are not a replacement for thyroid medication.
When combined with lifestyle changes such as eating a healthy whole food diet, managing your stress, exercising regularly, getting enough sleep, and taking medications (or hormones), they can be a powerful tool to help you get back to 100%.
While effective, not every person responds the same to any given supplement.
For this reason, it may take some trial and error to figure out which supplements your body needs/wants.
We account for this by providing you with a 60-day no questions asked money-back guarantee and providing assistance in choosing supplements.
If you need assistance please reach out to us at he***@********ed.com!
Most people see improvement within around 4 to 6 weeks.
This is the average. Some people see improvement sooner and some may take a little bit longer. It all depends on the severity of your disease.
Don’t worry if you don’t see results right away! This is perfectly normal.
Because our supplements target hormonal pathways, it takes time to see changes.
Just stick with the program and take your supplements every day.
Yes. All of our supplements are gluten-free.
Well, two things:
The first is that I am actively removing magnesium stearate from ALL supplements in favor of non-GMO Nu-Flow (rice concentrate).
By the time you read this, that transition may already be complete.
And second, magnesium stearate tends to be very well tolerated but I have noticed that some thyroid patients may react to it.
So even though there have been no documented studies showing that it can be a problem, I am moving my supplements over to cleaner alternatives anyway.
Weight Loss
The short answer is yes and no!
When it comes to weight loss, supplements are just that. Supplements.
They are supplemental to other weight loss therapies such as diet, exercise, sleeping regularly, fasting, and managing your stress.
When used in this way they ARE effective.
If your plan is to only use my supplements then they will most likely not help.
Supplements won’t help if you are eating pizza, bagels, and fast food.
Most people are unable to lose weight because they have hormone problems that are impacting their ability to burn fat.
These hormone imbalances take the form of thyroid problems, leptin resistance, insulin resistance, low testosterone, and adrenal fatigue.
It is only when you focus on balancing these hormones that you will be able to lose weight.
My blog and website have numerous resources to help you figure out which hormone imbalance you have and HOW to fix it.
It depends.
Fasting can be a GREAT therapy for weight loss but only if it is used correctly.
Over fasting, or fasting too much, can actually cause low T3 and thyroid problems.
Finding the balance of how much to fast is important if you have thyroid problems but it can also be very effective if used correctly.
Yes! I have a 60-day weight loss program which includes tons of information to help with weight loss.
Included in this program is information on prescription weight loss medications, a diet guide with menus, private videos that walk you through the dosing of medications/hormones, and much, much more.
This entire program is included in my weight loss supplement bundle for free.
When you purchase my weight loss supplement bundle, the weight loss program will be emailed to you in digital format.
They can certainly help! But you should know that once your thyroid has been removed weight loss becomes very slow and very difficult.
It doesn’t mean weight loss is impossible but it does mean that you have very little wiggle room for error in your diet, supplements, and exercise routine.
Patients who are successful in losing weight without a thyroid need to take full advantage of prescription medications, thyroid hormones, weight loss supplements, and lifestyle therapies.
I have a weight loss program that includes all of these and it can be found here.
If weight loss is your primary goal then you will want to look at these supplements:
Many people with thyroid problems ALSO have issues with weight gain.
These people often ask me which should they start with first. Should they focus on their thyroid first and then weight loss or vice versa?
My recommendation is to always start with your thyroid FIRST.
This will help prime your body for weight loss down the road.
Having said that, we still have plenty of people who focus on their weight first and have success.
So if your weight is that pressing you can always start there first.
Contact Us
Still need help? No problem! We are here for you.
The best way to get in contact with us is via email at he***@********ed.com.
You can also call us to leave a voicemail here: (480) 331-9431.
If you call us please leave a detailed message as well as your email address so that we can email you back. Right now, we do not have phone support 100% of the day so the best way to get in contact with us is via email. This ensures the fastest reply!