Support and FAQ for Dr. Westin Childs

How can we help you?

Frequently Asked Questions

Delivery and Orders

Yes! If you live in the United States then your order will be shipped for free regardless of order size. 

Why? Because I hate paying shipping fees and I don’t want you to pay them either. 

The only exception to this rule is for international orders. We charge shipping on these orders because it can be difficult to get products to certain countries. 

Orders placed in the United States typically arrive within 3 to 5 business days. Rarely, orders can take up to 7 business days to arrive. 

International orders take longer but are usually delivered within 2 to 4 weeks. Rarely, international orders may take up to 6-8 weeks to be delivered depending on global events. 


If you catch it before we ship it out please let us know and we can adjust your address! If your package has been shipped already, don’t worry. 

Just give us an updated address and we will re-ship out your package to the correct address. 

Ordering online should not be stressful so don’t stress about making any mistakes. We got you covered. 

Yes! You should receive an email confirming that your order has been shipped. This email will contain a link that you can use to track your package. 

If you lose this or can’t find it, for whatever reason, just reach out to us via email and we can resend it to you.

We will do our best to ship out your entire order in one package when possible. Sometimes we need to split your order either because a product is on backorder or because we think splitting your order will result in you getting your products faster. 

Don’t worry though! We will make sure that you get all of the products that you ordered. If you don’t get your full order within 1-2 days please reach out to us and we can help you out. 


It’s simple! You can return any product purchased from us, for whatever reason, within 60 days of when it was received. 

We don’t make you jump through hoops or play games to get your refund, either. Just reach out to us via email and we will give you the information you need. 

Some products may need to be shipped back to us and others may not, it depends on the order and the circumstance but either way, you will get a refund if you aren’t 100% satisfied with your purchase! 

It’s not uncommon for some orders to be marked as “delivered” even though they are 1-2 days away from actually being delivered. 

If you see that your package was “delivered” but it wasn’t, don’t worry! Please allow 1-2 business days for it to arrive. 

99% of the time it will show up 🙂 If you are one of the 1% where it doesn’t, we will take care of you and re-ship out your package. 


It depends on which country you live in! Some countries require different fees or taxes to get goods into their country. We completely cover the cost of shipping when we ship out an international shipment but we don’t know if/when these extra charges will be added on. 

Because of this, I recommend that you check with the customs department of your country before ordering so you aren’t hit with any surprises! 


Yes! We ship to most countries. All international shipments are sent out via USPS international first-class and international priority mail.

For orders sent out via USPS, once they arrive in your target country they are handed off to your local post office for final delivery to your address. 

We are happy to ship to all countries but not all countries are happy to receive our products!

The following countries may cause issues so please beware if you live in any of them: Mexico, Germany, Austria, Norway, and Sweden.

General

We do not have any autoship programs! Any order that you place is only a one-time order.

We may add subscribe and save to some products in the future but you will never be forced into an automatic payment option. 

At this time we do not have any samples to provide! We are working on providing some samples but don’t have any plans for the immediate future. 

In the meantime, you can take advantage of our 60-day money-back guarantee! Either my products will work for you and you will feel better or they won’t and you can get your money back.

It’s the next best thing to free samples. 

Usually not. All of our orders are automatically pushed to be fulfilled but if you need to make any changes please email us and we will work to help you out! 

We have a free rewards program that you can sign up for either when you purchase or without purchasing here

This rewards program provides you with a 5% cashback discount that can be applied to future orders. 

Periodically, we also have bonus reward points on certain items/products. Sign up for our email list to be notified when these products go on double rewards! 

Double rewards allow you to get up to a 10% cashback discount in the form of reward points on subsequent purchases. 

This program is 100% free to sign up for.

Supplements

Yes! Each product has a product video (created by me) directly on that product page. 

This video outlines exactly what is in the supplement and how it works for your body. 

You will also find a TON of additional information about each product there including a comprehensive FAQ.

The short answer is probably, the long answer is you will need to check with your doctor. 

I design my products with both efficacy and safety in mind but I can’t account for every medical condition out there. 

It’s best to check with your doctor if you have an uncommon illness/condition. 

You can also email us and we can let you know if anyone else has tried our products in a similar situation but this information is purely educational and should NOT be taken as medical advice. 

Always double-check with your doctor when in doubt! 

A few of my products contain ingredients that should not be used in pregnancy. These include ingredients like Vitamin A and ashwagandha. 

There’s a lot of conflicting information about natural ingredients and how they impact pregnancy so it’s best to always touch base with your ob/gyn or midwife before using any supplement/product. 

I can tell you that many pregnant women have used my products over the years without any issue but always run it by your doctor first!

Most of my products can be safely used while breastfeeding but please check with your doctor about your specific situation before using any over-the-counter supplement. 

I can tell you that my products and website are certainly NOT a scam. I’ve been producing supplements and information over the last 7 years and over 70,000 people have used my products during that time. 

If this doesn’t help to convince you then you can also check out the 6,900+ reviews left by those people over the years on both our website and on Amazon.

If that doesn’t convince you then I’m not sure what will!

Yes! All of my products are designed to be used with one another. 

There is some overlap in terms of ingredients on some products, though, so if you have any specific questions please reach out to us via email at hello@restartmed.com and we can help you out.

Yes! People who are post radioactive iodine ablation can still benefit from thyroid supplements!

Ohhh boy, this is a controversial one. The short answer is YES. Iodine is required for ALL human beings. There is no getting around this. You NEED iodine for thyroid hormone production and your body can’t create it. 

Thousands of patients with Hashimoto’s have used my products with great success over the last 5 years. 

My products are formulated to contain safe concentrations of iodine so as to prevent issues that may occur with larger doses.

All of our supplements are proudly manufactured in the USA and shipped from Mesa, Arizona.

Please see this very detailed guide which includes instructions and pictures on how to place an order directly from our website: https://www.restartmed.com/how-to-place-an-order/ 

At this time we are the only supplier of our supplements.

We have a lot of interest in practitioners who want to offer our supplements in their offices so that may change in the future.

Right now you can only purchase Dr. Westin Childs supplements directly from our website or on Amazon.com.

Please note that not all of our supplements are available on Amazon, though.

At this time we do not have any plans to add any more of our supplements to Amazon.

Yes!

We do several things to ensure that our probiotics get to you safe and sound.

First:

Our probiotics are manufactured with a higher than labeled/stated probiotic count to ensure that by the time you consume them that you are getting at LEAST the amount of CFU/serving stated on the label.

Second:

We safeguard our probiotic species by putting them in blister packs or aluminum foil which protects them from heat, moisture, and light.

This ensures that by the time you get your probiotics you are getting what you paid for.

No, and I wouldn’t ever make a guarantee about any therapy in medicine whether it is a supplement or a medication or otherwise!

I’ve treated hundreds of patients and the only constant thing I’ve found is that I can never predict how a person is going to respond to a medication or therapy. 

Even if 99% of people lose weight on T3, for example, there will always be that one person who gains weight instead. This type of thing happens with ALL therapies. 

Even though I am confident that my supplements work for most people, I would never say that they work for everyone who uses them. 

If you take the reviews as a statistical analysis you can say that approximately 85-89% of people who use my supplements experience a positive outcome but that leaves around 10% who do not. 

Because I can’t guarantee that my products will work for you, however, I have created a generous no questions asked return policy which you can use within 60 days of your purchase. 

So while I can’t guarantee results at least I can guarantee a smooth return and refund process. Before you purchase, I would recommend you take a look at this page which contains ALL of the reviews on our products from ALL products.

Yes! My supplements are very well tolerated. Most people do NOT have any negative side effects or symptoms while using them. 

Rarely, some people can take some time to adjust to them but they shouldn’t cause any big issues or problems during this time period. 


Yes! Each lot that is manufactured undergoes third-party testing in a laboratory to check for pathogens (bacteria, molds, etc.), heavy metals, and the ingredient profile. 

This third-party testing ensures quality products and it ensures that you are getting what is on the label. 

Yep! All of my products are produced in a GMP-compliant facility. 

Not usually but it can happen. 

Sometimes my supplements can be so effective that they impact your thyroid labs. 

This is a GOOD thing, though! Naturally improving your thyroid lab tests means that the products are working. 

Yes! But not at the same time. 

I’ve designed all of my products to be used in conjunction with all prescription thyroid medications (even those with T3). 

The key is to use my products at least 30-60 minutes AWAY from whenever you take your thyroid medication. 

Doing this will ensure that you do not impact the absorption of your thyroid medication while still getting all of the benefits of my products.


Definitely! My products can still be used if you don’t have a thyroid. 

Even without a thyroid you still need to focus on improving thyroid FUNCTION. The thyroid medication you are taking must still be converted in order to be used by the body. 

Additionally, things like gut issues and inflammation can limit how effective your medication works. 

Supplements targeting these areas may help the effectiveness of your medication. 


I only recommend using Vitamin K2 if you have osteoporosis or cardiovascular disease. If you don’t, then the benefit of K2 is very limited. 

I formulated my Vitamin D supplement without it because most people who use my products do not need it. 

But, for those who do, or for those who want to add it, you can safely add it to my Pure D3 liquid.

The short answer is yes, the long answer is it depends.

We do our best to get our ingredients from the USA but it’s not always possible.

Some of the botanical (herb) ingredients that we use are not grown in the United States so these must be acquired from out of the country.

Every ingredient that is imported from another country undergoes testing when it first arrives for potency and then retesting by a third party to ensure that it is free from contaminants, mold, bacteria, and heavy metals.

Yes! We have a great track record of success based on helping more than 70,000 thyroid patients to date.

Having said that, you should always have the right expectations when using treatments such as supplements.

Supplements, by their very name, are designed to help supplement other treatments and therapies that you are doing.

They should not be used in isolation and they are not a replacement for thyroid medication.

When combined with lifestyle changes such as eating a healthy whole food diet, managing your stress, exercising regularly, getting enough sleep, and taking medications (or hormones), they can be a powerful tool to help you get back to 100%.

While effective, not every person responds the same to any given supplement.

For this reason, it may take some trial and error to figure out which supplements your body needs/wants.

We account for this by providing you with a 60-day no questions asked money-back guarantee and providing assistance in choosing supplements.

If you need assistance please reach out to us at hello@restartmed.com!

Most people see improvement within around 4 to 6 weeks.

This is the average. Some people see improvement sooner and some may take a little bit longer. It all depends on the severity of your disease.

Don’t worry if you don’t see results right away! This is perfectly normal.

Because our supplements target hormonal pathways, it takes time to see changes.

Just stick with the program and take your supplements every day.

Yes. All of our supplements are gluten-free.

Magnesium stearate is an inactive ingredient found in some of my supplements which is designed to help stabilize the ingredients in the product.

Magnesium stearate is also found in many other supplements and formulations in the United States.

Some people suggest that there are studies that show magnesium stearate to be detrimental to human health and so they recommend that you avoid this ingredient.

My analysis of this research suggests that making that claim based upon the limited research (most of which is on animals) is both premature and inaccurate.

Further research on the topic instead suggests that magnesium stearate is not harmful, especially in the incredibly small doses

We always need to put these types of things into perspective.

For instance:

It would be far more harmful to your body to ingest one donut than it would be to ingest a year’s supply of supplements that contain small doses of magnesium stearate.

There is no scientific evidence available to substantiate the claim that magnesium stearate is harmful to humans.

Weight Loss


The short answer is yes and no!

When it comes to weight loss, supplements are just that. Supplements. 

They are supplemental to other weight loss therapies such as diet, exercise, sleeping regularly, fasting, and managing your stress. 

When used in this way they ARE effective. 

If your plan is to only use my supplements then they will most likely not help. 

Supplements won’t help if you are eating pizza, bagels, and fast food.

Most people are unable to lose weight because they have hormone problems that are impacting their ability to burn fat. 

These hormone imbalances take the form of thyroid problems, leptin resistance, insulin resistance, low testosterone, and adrenal fatigue. 

It is only when you focus on balancing these hormones that you will be able to lose weight. 

My blog and website have numerous resources to help you figure out which hormone imbalance you have and HOW to fix it. 

It depends. 

Fasting can be a GREAT therapy for weight loss but only if it is used correctly. 

Over fasting, or fasting too much, can actually cause low T3 and thyroid problems. 

Finding the balance of how much to fast is important if you have thyroid problems but it can also be very effective if used correctly. 

Yes! I have a 60-day weight loss program which includes tons of information to help with weight loss. 

Included in this program is information on prescription weight loss medications, a diet guide with menus, private videos that walk you through the dosing of medications/hormones, and much, much more. 

Check out the 60-day weight loss guide here

They can certainly help! But you should know that once your thyroid has been removed weight loss becomes very slow and very difficult. 

It doesn’t mean weight loss is impossible but it does mean that you have very little wiggle room for error in your diet, supplements, and exercise routine. 

Patients who are successful in losing weight without a thyroid need to take full advantage of prescription medications, thyroid hormones, weight loss supplements, and lifestyle therapies. 

I have a weight loss program that includes all of these and it can be found here


If weight loss is your primary goal then these are the supplements you will want to look at:

Remember:

For best results combine these supplements with a whole food diet, intermittent fasting, regular exercise, regular sleep, and stress reduction techniques. 


Many people with thyroid problems ALSO have issues with weight gain. 

These people often ask me which should they start with first. Should they focus on their thyroid first and then weight loss or vice versa?

My recommendation is to always start with your thyroid FIRST. 

This will help prime your body for weight loss down the road. 

Having said that, we still have plenty of people who focus on their weight first and have success. 

So if your weight is that pressing you can always start there first.

Contact Us

Still need help? No problem! We are here for you.

The best way to get in contact with us is via email at hello@restartmed.com.

You can also call us to leave a voicemail here: (480) 331-9431.

If you call us please leave a detailed message as well as your email address so that we can email you back. Right now, we do not have phone support 100% of the day so the best way to get in contact with us is via email. This ensures the fastest reply! 

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