Returns, Refunds & Product Swaps | Dr. Westin Childs

60-Day Guarantee

A return or product swap should be simple

You have 60 days to choose a full refund or swap your supplement for another product. No questions asked.

60Days to contact us
1Full refund option
1Full product swap option
0Questions asked

Choose what works for you

You have 2 easy options

You don’t need to convince us or explain why the product wasn’t right for you.

Option 1

Get a full refund Send the product back to us and receive a full refund.

Option 2

Swap it for another product Tell us which product you’d like instead. We’ll ship it to you, and you can keep the original product.
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Start here

Use our secure return portal

Choose your order, answer a few quick questions, and see the return or product-swap options available to you.

That’s it. Submit your request and our team will handle the next step. Please do not mail anything unless the portal or our team gives you instructions.
2

What happens next

We’ll take care of the rest

If you choose a refund, we’ll send you simple return instructions. If you choose a swap, we’ll ship the replacement product and you can keep the original.

Not sure which product to choose? Tell us what you were hoping to get from the original supplement, and our team can help you choose a better fit.

Common questions

Returns FAQ

How long do I have?

You have 60 days from the date your order was delivered to start your request.

Do I have to justify why I want a refund?

No. The portal asks a few quick questions only so it can show the most helpful options and route your request correctly.

Do I return the original product if I choose a swap?

No. You can keep the original product, and we’ll ship the replacement product to you.

Can I swap for a different supplement?

Yes. Tell us which product you’d like instead. If you’re unsure, our team can help you choose another option.

What if my order arrived damaged or incorrect?

Start a request through the portal. Our team will fix the order and follow up if a photo is needed.

We’re here to help

Ready to start?

Choose a refund or product swap, and our team will make it easy.

Start My Return or Swap
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