Subscribe & Save

How to manage your supplement subscription

Sign in to skip an order, push it back 2 weeks, ship it now, change the date, add or swap a product, change how often it ships, update your address or card, pause, or cancel.

1Sign in to My Account

2Open Subscriptions

3Open your subscription

4Choose the change you need

Open your account

Select Subscriptions

After signing in, select Subscriptions in the account menu, or Open my subscription on your dashboard. On a phone, first open Account Menu, then select Subscriptions.

Manage My Subscriptions How Subscribe & Save Works

My Account dashboard with Subscriptions in the account menu and the Open my subscription button — Select Subscriptions in the account menu, or Open my subscription.

Choose the subscription

Open the subscription you want to change

If you have one subscription, it opens right away. If you have more than one, select View next to the one you want to change. Only the options that work for that subscription are shown.

Available changes

Common subscription tasks

Each one starts on your subscription page.

Before each renewal

Watch for your reminder email

We’ll send you a reminder email 3 days before each order, with the price and the address. The email has buttons to skip the order, change the date, add a product, or ship it now.

If you get our texts, we also text you 3 days before. Reply SKIP to skip that order or LATER to push it back 2 weeks, and we’ll text you back to confirm.

Already charged? Contact Customer Support as soon as possible. If we’ve already packed your order, it may be too late to stop it.

Subscription basics

Current Subscribe & Save options

These details come from the current Subscribe & Save page.

10% offOne product in your subscription.

12% offTwo products in your subscription.

15% offThree or more products in your subscription, and every bundle.

You pick how oftenEach product shows its choices under How often, such as every 1, 2, or 3 months.

Change anytimeSkip, push back, swap, add, pause, or cancel from your account.

Gift cardsA gift card on your account pays toward your next order on its own.

Common questions

Subscription FAQ

Can I add another product to an existing subscription?

Yes. On the product page, choose Add to Subscription. Or open your subscription and choose Add a supplement. Two products save 12%, three or more save 15%.

Can I add a product just once?

Yes. Open your subscription, choose Add a supplement, then Ship once with my next order under the product you want. It ships with your next order and won’t ship again.

Can I skip an order that’s further out?

Yes. Choose Skip this order, then pick your next order or one of the 2 after it. We’ll email you 3 days before that order to remind you it’s skipped, with a button to ship it after all.

Can I swap one product for another?

Yes. Choose Swap next to the product and pick the new one. If your subscription has more than one product, choose Remove, then Swap it for something else. The new product ships starting with your next order.

Can I change how often it ships?

Open the subscription and choose Change how often or how many. To send one product on a different schedule, choose Change how often, then Or change how often one product ships. You keep your discount.

Can I skip by text?

Yes, if you get our texts. Reply SKIP to the reminder text to skip that order, or LATER to push it back 2 weeks. We’ll text you back to confirm.

Can I use a gift card on my subscription?

Yes. A gift card on your account comes off your next order on its own. Your reminder email shows how much it will pay.

How do I cancel?

Open Subscriptions, select View for the subscription, and choose Cancel. If the option is missing or the order already processed, contact Customer Support.

Can I change my payment method?

Open the subscription and select Change card. If the button is missing, add the card under Payment methods or contact Customer Support.

Customer support