The Dr. Westin Childs Guarantee
Try it for 60 days without the risk
If a product is not right for you, choose a full refund with return of the product or a full swap for another product.
Your choice
Refund it or swap it
Finding the right supplement can take some trial and error. That is why both options are intentionally simple.
Option 1
Return it for a full refundContact us within 60 days of delivery, return the product using the instructions we provide, and receive a full refund for the eligible product amount.Option 2
Swap it for another productChoose another product that may work better for you. We ship the replacement, and you may keep the original.Start here
Use our secure return portal
Choose your order, answer a few quick questions, and see the refund or product-swap options available to you.
What happens next
We handle the rest
For a refund, we send clear return instructions and process the eligible refund after the product arrives. For a swap, we ship the replacement and you keep the original.
Why offer this?
I stand behind every formula
My goal is to give thyroid patients well-designed products without making them feel trapped if a formula is not the right fit. The guarantee gives you enough time to try the product and an easy path forward if you need something different.
Common questions
60-day guarantee FAQ
When does the 60-day window begin?
It begins on the delivery date shown by the package tracking.
Do I need to give a reason?
No. The guarantee is no questions asked.
Do I return the product for a refund?
Yes. Contact Customer Support first, then return the product using the instructions provided.
Do I return the product for a swap?
No. For an approved product swap, you may keep the original product and we will ship the replacement.
Does the guarantee apply to subscriptions?
Yes. Each eligible subscription shipment is covered. A refund or swap does not automatically stop future subscription shipments, so manage the subscription separately in your account.
Can I return more than one product from an order?
Yes. Tell Customer Support which products you want to return or swap.
Simple by design
Ready to request a refund or swap?
Start your request through the portal within 60 days of delivery and choose the option you prefer.
Start My Return or Swap