Ordering Help
How to place an order, step by step
Follow these five simple steps. You can check every detail before your payment is submitted.
Choose
Open the product you want
Visit the Shop page and select the product. If you are unsure where to start, use the Supplement Guide first.
Add to cart
Choose the quantity and click “Add to cart”
On the product page, select any available purchase options, confirm the quantity, and press the red Add to cart button.
Review
Check the side cart
The cart opens after you add a product. Confirm the product name and quantity. You can remove an item, keep shopping, or continue to checkout.
Checkout
Enter your delivery and payment information
Enter an email address you can access, your shipping address, and your payment details. Check the spelling of the street, city, postal code, and email before continuing.
Place order
Review the total, then submit the order
Confirm the products, quantities, discounts, shipping charge, delivery address, and final total. Press the Place order button once. Wait for the confirmation page before closing the window.
After checkout
Watch for two emails
Email 1
Order confirmationThis confirms that the order was received and includes the order number.Email 2
Shipping confirmationThis arrives after the order ships and includes the tracking link.Troubleshooting
If checkout is not working
Do I need an account to order?
No. You can check out without signing in. An account is only available if one was created during checkout or registered separately.
Why is my card being declined?
Check the card number, expiration date, security code, billing address, and postal code. The billing details must match the information held by your bank. If they are correct, contact the card issuer.
Why is my country missing?
We can only ship to countries listed at checkout. Current destinations are United States, Puerto Rico, Canada, United Kingdom, Australia, Denmark, France, Germany, Ireland, Spain, and Switzerland.
How do I use a coupon or points?
Enter a coupon in the cart or checkout field before submitting the order. For points, sign in first and follow the points guide.
Did my order go through?
Look for the order confirmation page and confirmation email. If you are unsure, contact Customer Support before trying again so you do not accidentally place a duplicate order.
Customer support
Still cannot place the order?
Tell us what step is not working. If possible, include a screenshot of the message you see.
Email Customer SupportPhone: (480) 331-9431